Editorial: A Good Case Study in Tourism
Quad-State Business Journal February 1999
While all towns talk the talk of using the Internet
to market tourism, Berkeley Springs is clicking the click. Its
Web site is one of the best, if not the best, tourist sites in
the Quad-state region.
Fact is, that small town tucked into the foothills
of the Alleghenies is a good case study in how to develop a tourism
trade.
Granted, you need something to sell. Berkeley
Springs and Morgan County have that and more with the historic
springs downtown, nearby Cacapon
State Park and the privately-owned Coolfont
Resort as draws.
But the town has also attracted an interesting
mix of businesses to play off the medicinal water flowing from
Warm Springs Ridge. It now has a critical mass of spas,
health-related stores, arts and craft shops
and antique emporiums, and is growing the roster of restaurants
and small lodging
places.
Because of its off-the-beaten-track location,
except for McDonald's, the nation's large dining and hotel
chains have not discovered Berkeley Springs. Money generated from
tourism stays home.
To save on tourism advertising, the town is making
heavy use of the Internet. The professionally designed site-www.berkeleysprings.com-offers
a virtual tour of the downtown park and springs, while several
articles suggest things to do in the area. All this is in
addition to the usual Web site tourism fare of calendar
of events and listing of places to visit, stay, eat and
shop. The tourism council has managed to convince 18 establishments
to go on the popular Virtual Cities Web site, a listing of small
inns and B&'S. No other town in the region has such an extensive
listing on this popular site.
Between that and Berkeley Springs' own home page,
lodging establishments report between 50% and 70% of their
bookings now come from the Internet.
Next on the agenda is an artist site to complement
the Morgan
County Art Council's craft studio tour held every August.
No wonder Berkeley Springs is only one of the 17 towns to be
listed in three successive editions of the book, "100 Best
Small Art Towns in America."